Grifols Shared Services North America, Inc Instrumentation Training Specialist in Emeryville, California
Grifols is a global healthcare company whose mission is to improve the health and well being of people. Our three divisions –Bioscience, Diagnostic and Hospital–develop, produce and market our innovative products and services to medical professionals in more than 100 countries.
We are committed to fostering an environment that creates continuous learning opportunities and encourages professional development and growth. As a company devoted to improving the health and well-being of people, we are looking for talented professionals worldwide. Make a difference and join us in this challenging and rewarding enterprise.
Provides higher level expertise as part of the Global Response Team supporting the analytical procedures, methods, and/or processes related to new, existing or revised Instrumentation and Systems products distributed and supported by Grifols.
Primary Responsibilities for Role:
Works with GRT members’ development to enhance product subject matter expertise in the areas of Instrumentation and Systems.
Assists with creation of individual talent development plans and career paths for GRT, monitors progress of execution, and evaluates the effectiveness of the plans.
Provides expertise for Instrumentation and Systems investigations of escalated field issues to identify the root cause and assess the product impact by the potential defects. Determine immediate and long-term resolution options.
Works with GRT to develop and implement systems for streamlining Instrumentation and Systems escalation investigation in order to comply with complaint investigation closure metrics.
Provides Technical Proficiency Assessment to field personnel as needed.
Provides Field Service Engineer Training on all NAT and IH Grifols Instrumentation.
Oversees regional personnel performing Grifols’ Instrument recertification.
Works with QA to reduce investigation time and closure.
Provides subject matter expertise for members of multifunctional teams on performance and complaint investigation of NAT and IH products.
Works effectively with Global Response Team Members to contribute to building a network of internal and external collaborators with appropriate product expertise.
Communicates effectively with vendors to achieve collaboration and develop mutually acceptable ap-proaches for efficient product problem investigation and resolution to meet customer expectations.
Serves as subject matter expert on project teams to assess needs and provides technical content to support product commercialization activities.
Oversees investigation and validation activities in a functioning Global Response Team laboratory.
Facilitates the development of supporting materials for product engineering change activities.
Completion of root cause investigation activities for escalated product complaints I product failures. Measure % of time task is completed within assigned target dates.
Knowledge, Skills, and Abilities:
Familiarity with NAT and IH technology is a plus
Familiarity of GMP, ISO and other certifying agencies' require-ments
Experience with Quality Systems directly related to product life cycle management
Expertise in troubleshooting and resolution of product perfor-mance issues
Strong verbal and interpersonal communication
BS degree in Electronics Engineering, Electrical, Computer Science or related technical or science discipline or equivalent is required, MS degree is a plus.
Minimum of 5-7 years of experience in Medical/Clinical Instru-mentation, Software Systems/Applications in Blood Banking, medical device industry or medical diagnostic field.
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.
Occasional travel with field service engineer personnel is required to gather functional and technical knowledge, as well as to understand non-classroom skills required to function at a high level of competency in the Field Service Engineer role. This includes the ability to lift up to 50 lbs, (lifting and moving of equipment for installation and preventative maintenance.)
Learn more about Grifols at http://www.grifols.com/es/web/international/home