Grifols Shared Services North America, Inc Business Development Specialist in Bryan, Texas
Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.
Business Development Specialist
The purpose of this role is to partner with Center Management to develop strategic community outreach programs, marketing and promotional plans to drive production growth.
Primary responsibilities for role:
In conjunction with regional and center leadership, develop monthly plans to increase education within the community to increase prospects and production through donor outreach events, social media campaign calendar, geofencing strategy, and advertising (TV, radio, print, billboard, bus, carpus, etc.).
Monitor daily and monthly donor model metrics and key performance indicators to adapt quickly to internal and external environment changes.
Track and trend program initiatives by analyzing return on investment and best demonstrative practices to share with Regional and Center management and Marketing department.
Execute corporate marketing and internal promotions within the centers by educating staff and donors.
Analyze and report monthly competitor’s hours of operation, fee structure,
promotion bonuses, advertising initiatives, and service levels.
Develop strong vendor working relations to effectively negotiate newspaper, television, radio, and digital media pricing.
Support the Marketing department in the generation of advertising (posters, flyers, banners, etc.), geofencing strategy, and social media.
Conduct monthly inventory of all internal promotional materials and work with center management to order replacement supplies.
Provide guidance on the delivery of customer service to ensure a positive donor experience; helps develop center staff and programs to improve customer service.
Communicate with center staff regarding observations and donor feedback to maintain high levels of customer satisfaction and facilitate the development of initiatives to improve donor satisfaction levels.
Generate daily call lists to support center and other business development responsibilities to track and analyze opportunities for improvement.
Responsible for growing prospective donor volume (prospects).
Partner with local community organizations and nearby businesses by coordinating efforts to distribute and hang flyers.
Initiate local outreach to apartment complexes and housing in the surrounding area; distribute and hang flyers in local communities and businesses.
Implement corporate marketing and internal promotions within the center by educating staff and donors.
Ensure daily “Thank You” letters or postcards are sent to new donors.
Actively prepare and participate in Marketing teleconferences to bring forth new recruitment ideas and best-demonstrated practices based on data-driven results.
May be required to support center area operations in a functional capacity.
Always maintains a professional appearance.
Other job-related duties as assigned.
High school diploma or equivalent required.
Minimum 2 years of experience in customer service, patient representative, or retail sales experience, plasma center experience; or equivalent combination of education and experience.
Excellent Customer Service Skills.
Must have the ability to be onsite at local community and business locations.
Functional area certification at Center Management discretion.
Moderate experience in Word, PowerPoint, and Excel.
Strong oral, written, listening, and presentation skills.
Self-Starter that can work with minimal direction.
Strong ability to de-escalate and defuse a conflict situation.
Reliable transportation, valid driver's license, and insurance.
Physical and Mental Working Conditions
Required to interact and communicate with employees, donors, and vendors.
Frequently exposed to bloodborne pathogens and may be required to wear personal protective equipment.
Learn more about Grifols
Req ID: 250367
Type: Regular Full-Time
Job Category: Nursing/Healthcare