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Grifols Shared Services North America, Inc Health Outcomes Liaison Director in Durham, North Carolina



The Health Outcomes Liaison Director will have a significant role in establishing and reinforcing Grifols visibility, commitment, and customer focus within the US Payer segments and thereby have the opportunity to directly contribute to the appropriate access for patients and providers to Grifols medicines. They provide field-based expertise in developing the scientific engagement strategies for Managed Markets key customer segments within the U.S. These customer segments include but are not limited to large Insurers/Employers, Pharmaceutical Benefit Managers (PBMs), IDNs/IHSs, Specialty Pharmacies and Specialty Distributors. They will be responsible for the communication and presentation of the clinical/health economic/outcomes value proposition for Grifols medicines. The individual must possess a strong understanding of the managed care marketplace, large organized customers, medical policies, clinical compendia, quality-improvement programs, scientific principles of health economics, outcomes research, evidence-based medicine and disease management programs, as well as excellent ability to communicate effectively with key stakeholders on these topics. The individual serves as a liaison between external customers and Grifols to identify data gaps and to increase customer understanding of Grifols medicines clinical relevance. In collaboration with the field Medical Science Liaison (MSL) function, HEOR, and managed markets, they will help develop resources or support outcomes research reflected by customer needs for information and services. The individual will also provide training, as needed, to the MSL team and other cross-functional groups.

Primary Responsibilities:

● Build and maintain product, disease state, payer environment, and access/reimbursement expertise as required

● Establish and maintain strong medical relationships with National US Population-Based Decision Makers at the national level (i.e. Health Plans, PBMs, GPOs, ACOs and C-Suite level personnel in IDNs, Hospital Systems)

● Consult and establish relationships with Medical Directors, Pharmacy Directors, clinical pharmacists, outcomes personnel, disease management coordinators, quality improvement specialists, and others as required, in regard to their needs for clinical, health economics, outcomes, evidentiary data, disease management resources and tools to support brand/disease value propositions and quality improvement efforts

● Provide field-based expertise to HEOR to support implementation of health economics, outcomes research, and disease management resources/initiatives with customers and accounts in the field

● Collaborate appropriately with account management in the market access function to engage medical influencers/decision makers and develop account specific strategic plans

● Primary point of contact to the Managed Markets and Public & Government Affairs teams regarding State Medicaid, Medicare, and Advocacy Groups where a scientific basis is required for consideration of coverage determinations, Preferred Drug List reviews, and appropriate clinical prior authorization requirements

● Partner effectively with MSLs and Medical Affairs personnel to meet customers’ needs for scientific expertise and resources

● Respond to Unsolicited Requests for information. Partner with Medical Information to understand available resources, identify the need for customer materials, and create custom responses to unsolicited requests

● Work closely with MSLs and Account Managers to communicate national account formulary decisions and other relevant information that will be helpful for local (regional) account planning

● Gather customer insights and attend appropriate internal meetings to integrate payer feedback into strategic planning and execution

● As appropriate, engage customers in discussion on collaborative research and support implementation of research programs, as requested

● Provide support to customers in analyzing and interpreting health outcomes data in their efforts to optimize quality improvement and disease management initiatives within their organizations

● Communicate account and project activities and provide status updates routinely to management and key internal stakeholders

● Develop and conduct internal training for MSLs, Medical Affairs and cross-functional colleagues, as needed (eg Quality Initiatives, healthcare reform, managed care, FDAMA 114)

● Orchestrate coverage for national and regional society meetings with Managed Markets Team. Participate in appropriate industry meetings to stay on the leading edge of market changes impacting clinical, HEOR and real-world evidence approaches

● Responsible for Clinical Compendia review and Public Policy reviews, noting and addressing inconsistencies with the product label. Prepares and manages documentation/communication for reconsideration by the Compendia regarding updates and changes of references, citations, practice guidelines, and new indications for products manufactured by Grifols

● Potential to have authorship for significant contribution to outcomes research projects

Knowledge, Skills, and Abilities:

  • Expertise in Health Economics and Outcomes Research (study design, interpretation, and communication) and disease management systems and processes, medication therapy management programs, and transitions of care programs

  • Knowledge of US healthcare industry trends, and in-depth knowledge of US Payers and organized providers and their impact on the pharmaceutical industry

  • Clear understanding of observational research methodologies and a demonstrated ability to translate real-world evidence, CER, and other observational research studies (including models) in an effective manner

  • Strong communication and strategic skills - demonstrated ability to identify opportunities for medical engagement and develop a set of strategic scientific engagement goals

  • Senior level influence and credibility - ability to engage senior executives both internally and externally

  • Proven ability to work autonomously and independently with time management skills in order to effectively manage field-based responsibilities

  • Proven ability to work across a commercial and medical matrix team


  • Doctoral degree (e.g. PharmD, MD, PhD)

  • At least 5 years extensive and relevant scientific experience in a pharmaceutical or managed care setting, preferably with national accounts

  • Travel required (50% )Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Frequently interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues. Ability to apply abstract principles to solve complex conceptual issues.


Req ID: 220987