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Grifols Shared Services North America, Inc HR Associate in Durham, North Carolina

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Grifols has been a leader in the healthcare industry since 1909 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 100 years, Grifols has developed, manufactured and marketed product designed to improve human health. Grifols manufactures plasma derived biopharmaceutical products of proven efficacy, quality and safety. For more information, please visit our website:

Provides customer support in the corporate HR shared services center (call center) for HR, Payroll, and Benefits.

Primary responsibilities for the role include but are not limited to the following:

  • Provides first point of contact and excellent customer service for HR contact center customers including employees, managers, HR Business Partners, former employees, and others. Will support interactions via telephone, email, and other technology

  • Documents all customer interactions into the case management tool or alternative means as directed by management

  • Works with peers and management to support established service levels and quality goals

  • Enters employee data into the HR system and ancillary HR systems. Ensures the information is accurate and adheres to corporate standards

  • Handles diverse and confidential information requiring extreme accuracy, independent judgment, and discretion

  • Collaborates with local and virtual team members to resolve customer issues and to complete work timely and accurately

  • Supports other service center responsibilities and tasks as needed

  • Hours of Operation – Call center operates 9am to 7pm: 2 shifts 9am – 6pm and 10am – 7pm

  • Working Model (hybrid) – Representatives will work 3 days in office and 2 days from home

  • First 4-6 weeks will be work in office all 5 days due to training

Skills/Qualifications/Education Requirements: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

  • Minimum 3 years of call center experience in high call volume setting and working knowledge required for Benefits, Payroll and HR including policies, programs, and operations

  • Associate degree and minimum 2 years of call center experience supporting Benefits, Payroll & HR or equivalent combination of education and experience

  • Effective verbal (phone), written communication skills, and customer service orientation

  • Ability to work in team environment, has sound judgement and problem-solving ability

  • Self-motivated, ability to multi-task, quickly and efficiently respond to support inquires in a fast-paced environment with attention to detail

  • Proficiency with Microsoft Office Suite, ADP Enterprise, Case Management Systems, Benefits solver

  • Ability to work on phones 6-7 hours days

  • On-Call = No

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 30lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Interacts with others, relates sensitive information to diverse groups.

EEO Minorities/Female/Veterans/Disability

Req ID: 477947