Grifols Jobs

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Grifols Shared Services North America, Inc Senior Director, Customer Marketing in Durham, North Carolina

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Grifols has been a leader in the healthcare industry since 1909 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 100 years, Grifols has developed, manufactured and marketed product designed to improve human health. Grifols manufactures plasma derived biopharmaceutical products of proven efficacy, quality and safety. For more information, please visit our website:

Position Overview:

Key member of the Global Marketing Leadership team, with the overall responsibility for all global customer marketing activities. Direct line leadership of Marketing Directors responsible for all downstream marketing activities of the Commercial Regions. Manage overall team of > 15 employees. associates), 75% of these associates are located Globally and in countries outside the region of the associate.

Responsibilities include, but are not limited to the following:

  • Full accountability for all diagnostics global customer marketing (downstream marketing)

  • Manages marketing directors and their teams in each commercial region (N. Am, EMEA, LatAm and APAC)

  • Responsible for all global customer facing marketing activities

  • Customer facing marketing activities include creating sales collateral, launching new products in all commercial regions, and developing marketing programs to drive revenue growth on a global basis

  • Develops global programs to support sales growth in all commercial region

  • As the leader global customer marketing, VP/Snr Director will coordinate efforts with each of the Regional Marketing Directors, and create an environment of "Best Practices" sharing on a global basis

  • Works within the marketing and commercial teams to develop market strategies, and to develop sales collateral to support those strategies

  • Is a business partner with the marketing communications teams

  • As the leader of the customer marketing team, works collaboratively and provides feedback to the Product Marketing (upstream) Team to define customer requirements for future products

  • Identifies new strategic opportunities to grow Grifols Diagnostic business

  • Leads to efforts to develop and execute on regional marketing plans

  • Effectively develops team members to rise to the next level within their career

  • Directs the development and management of cost center budgets, to drive strategic initiatives

  • Attracts, develops and retains a motivated, competent marketing staff and prepare staff to meet the current and future needs of the business

  • Communicates regularly with other departments to align objectives and ensure that Grifols is meeting the customers' current and future needs

  • Develops metrics for success, sharing best practice information across regions

  • Strong operational skills a must, including demonstrated ability to work with cross functional teams to help achieve Global downstream marketing initiatives

  • Ownership of and follow through on required activities is essential

  • Key business partner between Regional Sales Vice Presidents and Marketing function

1. Customer Focus

Is dedicated to meeting and exceed the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

2. Functional/Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

3. Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

4. Intellectual Powerhouse

Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

5. Presentation Skills

Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

6. Approachability

Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower; getting informal and incomplete information in time to do something about it.

7. Team player

Works effectively within own team and across teams, creates an environment where his/her team work collaboratively across functions and responsibilities.

Skills/Qualifications/Education Requirements: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

  • Bachelors degree in the Life Sciences or Business; MBA or Masters degree in Marketing discipline preferred

  • Minimum of Experience/Professional/Technical requirement:

  • Minimum of 15 years experience in sales/marketing

  • Proven capability in marketing, including working with outside agencies, market research organizations and deliver clear output to management

  • Demonstrated experience in managing >5 people, and managing directors/managers, Proven ability to work cross-culturally, and ability to effectively meet objectives in cultures other than their own.

  • Demonstrated experience in development of tactical and strategic plans, forecasting, market strategy, segmentation, branding, advertising, product design, market research, lifecycle management, competitive benchmarking, value propositions, pricing and go to market plans.

  • The strategic capability, vision, and imagination to spot emerging trends early, think “outside the box”, in potential new product and business opportunities and inspire respect from the commercial/R&D/Bb&D teams

  • Demonstrated ability to work effectively with the external resources, such as blood centers, hospitals, KOLs, executives, 3rd party companies, and collaborators.

  • Excellent oral and written skills communication

  • Demonstrate ability to work with and lead cross functional team’s

  • Demonstrate high level of organizational, communication, and leadership skills to effectively interface with all levels of the organization and key diagnostic partners.

  • Resourceful and able to work in a collaborative team environment with minimal supervision

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations and frequently travels within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.

EEO Females/Minorities/Veterans/Disability

Req ID: 261389