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Grifols Shared Services North America, Inc Training Specialist - Hybrid in Durham, North Carolina

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Grifols has been a leader in the healthcare industry since 1940 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 75 years, Grifols has developed, manufactured and marketed product designed to improve human health. Grifols manufactures plasma derived biopharmaceutical products of proven efficacy, quality and safety. For more information, please visit our website:


This position will design e-learning and workshops using adult learning principals working with stakeholder from across Grifols companies which may include collaborating in Spanish, facilitate courses as requested, train new CL&D staff to ensure consistency with policies and procedures, and support retention of CL&D team knowledge, and implement and support on other CL&D systems. Working independently this individual is responsible for managing the training system including but not limited to recording completed training courses, revisions, notifications, reporting and record issuance. The position supports Grifols USA and may act as decision maker or signatory in the absence of Commercial Learning and Development Director.

Primary responsibilities for role:

● Design and develop e-learning and workshops using adult learning principals for both live and virtual environments.

● Implement and facilitate courses as needed.

● Train new CL&D staff (including associate director trainer and projector manager) to ensure consistency and knowledge retention.

● Design and manage meeting event platform for commercial learning events.

● Manage all aspects of the on-line library, including evaluate courses for curriculum enhancement.

● Advertise and evaluate the usage or effectiveness of courses.

● Develop, analyze, present, and report survey results for individual learning events and annually for the CL&D team. Suggest changes based on data.

● Editor for quarterly CL&D Newsletter.

● Research and advise new technology for CL&D to incorporate.

● Track and trend, and report CL&D strategy plan for entire team at monthly meetings

● Responsible for all aspects of managing the LMS (SAP HR and Moodle system Campus Grifols), including coordinating data loads from IT through the HR system.

● Ensure training programs, curriculums, files, and reports, are up-to-date and organized in a manner that assures compliance, ready retrieval and availability in the training system and department files.

● Respond to requests for training records and analyzing inquiries received from users regarding LMS. Must investigate inquires and work through necessary channels to resolution in a timely manner and communicate results to initiator. Troubleshoot and correct issues reported. Monitor LMS for errors and audit the system functions on a regular basis.

● Provide support to Commercial Learning & Development team with GRP submissions. This will include making requested changes to documents in Word, Excel, PDF, and/or PowerPoint.

Skills/Qualifications/Education Requirements: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

● Bachelors degree required

● 2 years of relevant experience- pharmaceutical, biologics, biotech, or medical device industry.

● Working knowledge of SAP HR Environment and Moodle is a plus.

● Good computer skills with knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint.

● Ability to keep neat, accurate and complete records and logs, preferably experienced in working with training databases.

● Ability to manage multiple projects simultaneously, meet deadlines, and handle an ever changing, fast paced critical work environment.

● Must be proactive, results oriented, with a strong attention to detail.

● Self-starter with good work ethic and ability to work independently and use good judgment, or as a contributing member of a team.

● Strong organizational, analytical, troubleshooting and problem-solving skills.

● Ability to analyze details and perform structured decision-making on a daily basis.

● Excellent verbal and written communication.

● Strong interpersonal skills with ability to interact with all levels of personnel in a professional manner.

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations and frequently travels within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.

EEO Females/Minorities

Req ID: 411227