Grifols Shared Services North America, Inc Supply Chain Customer Service Representative I in emeryville, California
Grifols is a global healthcare company whose mission is to improve the health and well being of people. Our three divisions –Bioscience, Diagnostic and Hospital–develop, produce and market our innovative products and services to medical professionals in more than 100 countries.
We are committed to fostering an environment that creates continuous learning opportunities and encourages professional development and growth. As a company devoted to improving the health and well-being of people, we are looking for talented professionals worldwide. Make a difference and join us in this challenging and rewarding enterprise.
Responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Cus-tomers including the Commercial Operations and Technical Support departments. Assists with ensuring on-time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key rela-tionships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America’s Supply Chain Organization respon-sible for process development to improve efficiency and contribute to Cost Savings Initiatives.
Primary responsibilities for role:
This role also delivers quality products and services on time to all customers, internal and external. Where applicable, assist with providing employees with training and resources to meet or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required.
Maintenance of sales order entry into SAP
Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
Manage the Track and Trace process to insure meeting the validated shipping requirements
Customer invoicing and SOX compliance
Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers
Maintenance of SAP transactions to ensure data integrity and traceability of products
Contribute to Supply Chain strategic/special projects
Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
Other duties which may be assigned by the department manager
Seeks to understand customer’s needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems.
Knowledge, Skills, and Abilities:
Demonstrated knowledge of SAP (preferably MM/SD modules)
Working knowledge of MS office components, especially Excel, Word and PowerPoint
Prior experience in air transportation, customs clearance processes and international logistics desirable
Proven ability to work under pressure and with ambiguity
Demonstrated analytical and problem solving skills
Demonstrated ability to focus on key customer needs
APICS certification/ Six Sigma or equivalent is desirable.
Excellent communication and interpersonal skills
Associates Degree, advanced training or equivalent experience required.
2-3 years of experience in supply chain/logistics roles
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.
Learn more about Grifols
Req ID: 87844
Type: Regular Full-Time
Job Category: Logistics / Supply Chain