Grifols Shared Services North America, Inc Senior Team Lead in frederick, Maryland
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
Senior Team Lead
Expert level skilled specialist that is cross-trained and fully proficient in all Donor Center operational areas, including Phlebotomy, Donor Processing and Plasma Processing. Works throughout the center as needed and as directed by a manager or a supervisor. Is the acting back up Operations Supervisor.
Primary responsibilities for role (level-specific responsibilities should be included in the chart below) :
Maintains active communication with other service areas to ensure accurate documentation and quality.
Builds rapport with donors and staff to help ensure overall customer satisfaction and employee engagement exists within with the center to support long-term donor and staff retention.
Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Reports all unsafe situations or conditions to supervisor or manager.
Serves as a role model to donors and staff on modeling excellence in performance, service culture, and the positive treatment of others.
Supports the work of designated trainers as they train and cross train new and existing staff.
When acting in role of Operations Supervisor
Under the guidance of the Center Manager, and/or Assistant Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
Responds to and assists with handling donor reactions in accordance with guidelines.
Monitors donor and equipment to ensure health of donors and quality of product.
Sets up, disconnects and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc.
Ensures the proper calibration and maintenance of autopheresis machines and associated equipment.
Disconnects and disposes of all contaminated disposable equipment.
Ensures proper cleaning of equipment and work area between donors.
Maintains accurate and thorough documentation of production records.
Ensures donor confidentiality.
Plasma Processing Duties:
Collects and processes donor samples for processing and testing.
Records weight of product and samples.
Labels samples and freezes units for final packing within required timeframe. Participates in unit management according to SOP.
Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
Monitors stored product to ensure time requirements are met. Monitors and reports working conditions of equipment.
Donor Processing Duties:
Conducts pre-donation medical screening in accordance with established guidelines.
Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Effectively communicates donor medical information to Medical Staff.
Ensures donor confidentiality.
Establishes and maintains donor files in an organized and efficient manner.
Knowledge, Skills, an Abilities:
Excellent customer service and organizational skills. Good leadership skills. Ability to understand, explain, follow and enforce SOPs and protocols. Ability to defuse and resolve customer complaints in an effective manner. Ability to plan, communicate and execute activities for the improvement of the area operations. Excellent customer service skills.
Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, and Plasma Processor.
3 years of related experience preferred performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.
Occupational Demands Form # 78: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while working in plasma freezer. Personal protective equipment required such as protective eyewear, garments, gloves and cold-gear. Work is performed standing for 6 to 8 hours per day. Bending and twisting neck and waist for 1-2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may infrequently squat, crouch or sit on one's heels. May walk up to 6-8 hours per day. . Light lifting of 15lbs.on occasion, lifting from 25 to 35 lbs from 1-2 hours per day, with a maximum lift of 50lbs. May reach below shoulder height.. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to comprehend and follow instructions to complete assigned tasks. must possess the ability to listen to and understand information and ideas presented through spoken words and sentences. Must perform within the guidance of both oral or written instructions. Relates sensitive information to diverse groups.
Learn more about Grifols
Req ID: 218030
Type: Regular Full-Time
Job Category: Nursing/Healthcare