Grifols Shared Services North America, Inc Applications Functional Manager in Milwaukee, Wisconsin

Grifols is a global healthcare company whose mission is to improve the health and well-being of people. Our three divisions –Bioscience, Diagnostic and Hospital–develop, produce and market our innovative products and services to medical professionals in more than 100 countries.

We are committed to fostering an environment that creates continuous learning opportunities and encourages professional development and growth. As a company devoted to improving the health and well-being of people, we are looking for talented professionals worldwide. Make a difference and join us in this challenging and rewarding enterprise.

Grifols has been a leader in the healthcare industry since 1940 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 60 years, Grifols has developed, manufactured and marketed product designed to improve human health. Grifols manufactures plasma derived biopharmaceutical products of proven efficacy, quality and safety. For more information, please visit our website: http://www.grifols.com at http://www.grifols.com/

Position Overview:

The focus of the Applications Functional Manager is to execute global IT Regulatory Affairs strategic and operational plans by leading and collaborating with technical and business teams to define, develop, deliver, and manage technology solutions projects for clients. The IT Applications Functional Manager supports the vision and strategy of the business by understanding the functions and processes of the assigned business areas as well as external influences, such as regulatory requirements, best in class practices, and economic factors. This person will be working in the IT Systems area, as part of the IT Clinical & Regulatory and Labs Team leading the projects and support Operations in the Regulatory Affairs Area, which are distributed across different countries, mainly USA and Europe. We are looking for someone with high level of experience in the GMP environments and with great leadership capabilities. This person should have on hands experience in Regulatory information systems (RIMS) Project implementations and be familiar with the processes, the regulatory agencies requirements, publishing systems and have RIMS configuration experience. Clinical Systems &Processes knowledge will also be desirable.

Job responsibilities include but are not limited to the following:

● Relationship Management, Planning, and Strategic Alignment

- Builds and enables a team who establish effective and trusting working relationships with all of their business and IT partners.

  • Continuously improves knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions development.

  • Participates in the definition, development, and maintenance of IT strategic and operational plans that support Grifols’ mission, values, and business objectives.

  • Contributes to the development and management of the IT project portfolio.

  • Establishes and manages strategic relationships with IT and business partners to ensure IT plans and development efforts are well aligned with business goals.

  • Develops and maintains collaborative relationships with business stakeholders, external service providers, and subject matter experts of key functional areas.

  • Partners with business and IT leaders and stakeholders to ensure that business needs for IT projects and services are met and that client expectations are properly managed.

Project Delivery and Management

  • Proactively identifies project risks and issues; helps determine necessary escalation, mitigation, and resolution steps.

  • Oversees adoption management of new systems, functions, and technologies, including the development and delivery of end user training as needed.

  • Monitors and regularly communicates deliverables status, concerns, and issues to the appropriate business and IT stakeholders and the project team.

  • Participates in estimating project cost and time requirements, assessing capabilities and support/resource requirements in area of responsibility.

  • Creates, reviews, updates, and approves required documentation for changes and projects as appropriate in accordance with IT Methodology.

  • Provides escalation path for project issues, and guides team to resolution through technical expertise, business knowledge, and negotiation skills.

  • Plays a lead role in the planning of large, complex projects from inception through proposal development.

  • Ensures that project members are complying with the defined procedures, tools, and methodology to be used in each project.

  • Manages project scope, time, cost, quality, staffing, communications, risks, and issues through project initiation, planning, execution, and closure to meet planned objectives, as assigned.

  • Ensures that well-defined project requirements are derived from product and client requirements, aligning with client and IT teams on project deliverables and system architecture.

  • Develops project plans that meet client's expectations concerning functionality, timeframes for delivery, and the organization's and/or external service provider’s capacity to perform.

● IT Operational Support

  • Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.

  • Reviews team needs for staffing, training, and technical qualification; approves or seeks leadership approval for immediate needs and long term plans.

  • Drives consensus on implementing recommendations across business and IT teams affected to ensure high quality IT service/solutions delivery.

  • Manages and monitors a queue of issues and changes for team to ensure timely resolution; ensures stakeholders are updated regularly on progress.

  • Regularly communicates task statuses, open issues, new priorities, and challenges for reporting teams to impacted stakeholders and IT leadership.

  • Continuously improves level of expertise in technical, professional, and leadership skills required to execute job duties and lead teams.

  • Participates in the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.

  • Manages operational activities in area of responsibility; provides escalation point for management of complex issues, request prioritization, and critical negotiations.

  • May be responsible for the identification, hiring, training, and management of staff in area of responsibility; ensures staffing levels and skills meet departmental needs.

  • Interfaces with clients and IT teams to communicate requirements gaps, issues, risks, and solutions in support of the introduction of system enhancements and new applications.

  • Coordinates the implementation of information technology solutions and services aligned with client expectations and requirements and IT strategic priorities.

  • Works closely with business clients and project teams to investigate, design, and propose solutions to ensure continuous innovation in how services are delivered.

  • Utilizes technical and problem solving skills in resolving complex issues and leading or mentoring other team members in the area supported.

  • Assesses changes that may be required in information technology systems to provide modified or additional functionality to support the long-term vision of the business.

  • Documents, reviews, and confirms business requirements, as-is and to-be business and application process flows, and influences, facilitates, and negotiates required system changes.

● Knowledge Sharing and Consulting

  • Establishes methods and channels to facilitate IT communications and knowledge sharing with business partners and the global IT team.

  • Actively investigates emerging technologies and industry trends to find and promote opportunities for improving IT capabilities and business solutions.

  • Serves as a leader and mentor to global IT in all areas of expertise and experience; attends organized professional events both to increase and to share knowledge.

  • Advises partners in industry and IT best practices in areas of responsibility and expertise.

  • Maintains a current awareness of information technology and solutions; proactively develops and communicates ideas for functional system improvements.

  • Leads and mentors individuals and IT teams, including Grifols and external service provider employees.

  • Consults with IT staff at all levels to share technical expertise and business knowledge in area of responsibility.

● IT Service Delivery and Process Capabilities Assurance - Common to all IT Roles

  • Understands and applies continuous improvement principles to business and IT processes in area of responsibility.

  • Ensures compliance with technology policies and regulatory requirements and takes appropriate action to mitigate risks and resolve issues.

  • Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness.

  • Develops and promotes ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team.

  • Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.

● Talent Management and Results Delivery - Common to all IT Management Roles

  • Mentors and coaches members of the IT team in completion of routine assignments, project work, and skills development.

  • Supports professional growth of direct report employees by providing counseling and opportunities for training and assignments aligned with career path and Grifols' business goals.

  • Performs annual objective setting mid-year reviews, year-end reviews, and development/career planning for all direct report employees.

  • Contributes to and may participate in Grifols talent review and management processes, ensuring that staff in area of responsibility are appropriately and effectively represented.

  • Engages with IT teams globally to create and implement strategic solutions leveraging internal capabilities and external service provider support to achieve business objectives.

Skills/Qualifications/Education Requirements: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

  • Requires a Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related field.

  • Typically requires a minimum of 8 years of related experience. Supervisory experience preferred but not required.

  • Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

  • Requires Advanced level of skill and experience in a ccounting principles and practices

  • Positions in NA: Proficiency in English required; ability to communicate effectively in Spanish desirable

  • Requires Excellent level of skill and experience in: - Analyzing and solving problems independently- Process improvement principles and practices- Knowledge of IT services, processes, and operating models- Requirements testing and traceability methods- MS Office products- External service management- Leadership, mentoring, and coaching Requires Expert level of skill and experience in: - Knowledge of Grifols business processes- Project management methodologies and practices- Microsoft or other project management tools- Estimating, budgeting, and forecasting- Knowledge of system lifecycle management- Negotiating and influencing- Being detail-oriented and multitasking efficiently- Written and spoken communications- Working independently as well as within a team environment Requires Exceptional level of skill and experience in: - Productivity and time management- Empowerment and accountability- Interpersonal relationship management- Networking and collaboration

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations and frequently travels within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.

EEO Females/Minorities

Location: [[mfield6]] : [[cust_building]]

Learn more about Grifols at http://www.grifols.com/es/web/international/home