BPC Plasma, Inc. Medical Support Technician (EMT-B) in Norcross, Georgia
Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.
Medical Support Technician (EMT-B)
Under the supervision of the Medical/Laboratory Director and Center Management ensure donor suitability, product integrity and the continued good health of donors through the compliance with Food and Drug Administration (FDA) regulations and Standard Operating Procedure (SOP) Manual guidelines.
Primary Responsibilities for Role:
Promote customer satisfaction through appropriate interaction and responsiveness to customer needs.
Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors through the use of FDA approved Standard Operating Procedure (SOP) Manual (with particular detailed attention to communications related to AIDS information and plasmapheresis informed consent) current State and Federal requirements, OSHA, CLIA, CGMP, all internal company all internal company procedures and personal education and experience.
Trained to perform all duties and responsibilities of a Donor Center Technician.
Performs evaluations of any history of illness or medications to ensure continued donor suitability. . Ensures Donor medical information is complete and accurate prior to donation.
Responsible for donor awareness to potential hazards.
Administration of donor consent form.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long term donation.
Maintain supplies necessary to perform job duties.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
Ensures Donor and Staff confidentiality
Reports all unsafe situations or conditions to Center Management.
Performs other duties as required.
Works under direct supervision until fully trained and then general supervision. Handles all donor screening processes and assists in the performance of physical exams, administration of consent and suitability decisions. Reviews complex cases with Medical or Medical Director. May assist with company research trials.
Knowledge, Skills, and Abilities
Good assessment skills with ability to handle cases. Excellent Customer Service skills. Good understanding of both verbal and written English. Where applicable written and verbal bi-lingual skills. Ability to understand and follow SOPs and protocols. The ability to work in a high paced highly regulated environment. Following strict protocols in regard to audits and detailed documentation. Computer proficient in word processing programs.
Educated and currently certified/licensed in the state of employment and according to state requirements as an Emergency Medical Technician Basic or Intermediate. Current CPR certification required.
Typically requires no related experience. Experience with plasma or whole blood in a medical or cGMP regulated environment preferred.
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.
Occupational Demands Form # 71: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while working in plasma freezer. Personal protective equipment required such as protective eyewear, garments, gloves and cold-gear. Work is performed sitting for 4 to 6 hours per day and does require standing, bending and twisting neck and waist for 1-2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may infrequently squat, crouch or sit on one's heels. May walk up to 1-2 hours per day. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to comprehend and follow instructions to complete assigned tasks. Must possess the ability to listen to and understand information and ideas presented through spoken words and sentences. Must perform within the guidance of both oral and written instructions. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to their occurrence. Relates sensitive information to diverse groups.
Primary responsibilities for role:
● Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
● Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
● Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
● At Operations Supervisor
tend all required training sessions, staff meetings, etc.
● Ensures that accurate and thorough documentation of necessary records is performed.
● Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
● Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
● Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
● Assist in the training of new employees and retraining of current employees.
● Maintains active communication with other service areas to ensure accurate documentation and quality.
● Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
● Reports all unsafe situations or conditions to area lead, supervisor or manager.
● May be trained to repair plasma center equipment.
● Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.
High school diploma or GED. Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Occupational Demands Form # 38: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32
- . Personal protective equipment required such as protective eyewear, garments and gloves. Work is performed standing for 6-8 hours per day. Repetitive foot movements, bends and twists neck and waist for 4-6 hours per day. Occasionally walks. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Light to moderate lifting of 15-30lbs. Heavy lifting of 30-45lbs. for 2-4 hours per day with a maximum lift of 50lbs. May reach above and below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Performs simple and repetitive tasks that vary little each day by following a set of written or oral instructions/procedures. Maintains work pace to meet production standards.
Duties and responsibilities
Primary Functions and Duties (actual tasks performed based on task-specific training identified on Job Training Requirements Matrix:
At all times follow Standard Operating Procedures, and responsible for remaining current regarding SOP changes.
Identify and screen donors by reviewing medical records and logs and evaluate the donor as to suitability. Screening includes asking health related questions and referring to medical staff when necessary; taking vital signs (blood pressure, pulse and temperature), performing fingerstick (HCT & Total Protein), and reviewing results using the applicable donor management system Maintain donor confidentiality at all times in all areas.
Provide a positive customer experience by providing health information as per standard operating procedure (SOPs) or as directed by the center Medical staff , explaining fees schedules and bonus programs, instruct donors regarding the importance of plasma donation and explains the uses of the products made from donated plasma. Explains the donation process, the tests performed, fees, center rules, proper nutrition, and any other information pertinent to the donor. Assures that the donor's questions are answered. Explains and maintains appointment records for donors. Answers the telephone, relays calls and takes messages. Listens to & answers voicemails from customers. Contacts donors for follow-up & recruitment.
Responsible for use of computer systems for donor and plasma unit management. (e.g. DMS, eQue, or Next Gen).
Responsible for preparing donors for plasmapheresis procedure. Review donor record files for accuracy and completeness. Collect plasma by setting up the autopheresis instrument, performing the venipuncture and utilizing an Automated Plasmapharesis machine.
Evaluate vein performance by checking data with known norms to identify possible problems; make corrections in order to expedite donation time and ensure product quality. Conducts all phlebotomies in compliance with all federal, state, and Biotest regulations.
Draw samples utilizing a sterile technique with proper use of PPE & equipment to assure the sterility and quality of units. Accurate data entry of product and donor information into the applicable donor management system Responsible for sending sample shipments.
Properly record & analyze units & samples in preparation for shipment.
Record all pertinent information in donor record file or electronically and various logbooks, donor management systems, according to SOPs, maintaining 100% accuracy. Strong attention to detail.
Take plasma units to the freezer timely as determined per SOP to assure preservation of plasma proteins
Maintain clean and efficient working environment including production areas, storage areas, Biohazard area, inactive records storage area. Maintains sufficient operating supplies & stocking supplies in production areas. Maintain proper storage, maintenance & cleaning of equipment and supplies used in the production areas. Informs supervisor of need for equipment repair.
Maintains logs &/or records applicable to donor fee payments as directed by Plasma Center Operations Manager. Responsible for maintaining the security of donor fee funds per Center protocol.
Be alert at all times to possible reactions by customers and be prepared to take action to treat reactions as trained & permitted by center policy. Assist physician or phys sub with treatment of reactions.
Maintain confidentiality with respect to personnel, donor, and center records reviewed during the course of all duties.
Responsible for the proper use of personal protective equipment (PPE).
Maintains initial, annual, & revision training requirements per Biotest Task Matrix.
Provides assistance in other areas of the Plasma Center.
Support functions such as making boxes, labels, cleaning up the storage area and other public and private areas.
May perform immunizations under the direction of the attending physician in accordance with state law and training.
Additional responsibilities may also be assigned by the management team.
High school diploma or equivalent.
Proficiency in the use of English and mathematics.
Course work in the medical field desirable.
Six months to one year of medical assistant or phlebotomy training at a vocational or technical school preferred.
Prefer some college experience in biology, anatomy, physiology.
Three months medical assistant/receptionist, or phlebotomy experience, medical training at a vocational school or equivalent preferred.
CPR training is useful. Prefer some work experience in dealing with the public.
Experience in Customer Service.
Other Essential Knowledge:
Ability to work with a wide variety of personalities, provide friendly customer service. Ability to work in a fast-paced environment with efficiency & accuracy. Customer service orientation includes the ability to instruct and persuade donors regarding plasma donation & communicate professionally with all donors. Well organized. Able to follow oral and written directions in exact detail. Proficient record keeping ability and legible handwriting. Good reading skills; manual and hand-eye dexterity; able to work in a fast paced environment involving multiple details; flexibility in accepting changes in work environment or schedule as demanded by production & donor flow; able to work with figures, print or write neatly and legibly, record numbers. Superior interpersonal skills; must be able to interface calmly and efficiently with diverse personalities and be able to maintain a pleasant and professional attitude at all times. Must be a team player and able to work well with others.
Knowledge of medical terminology, aseptic technique, paramedical principles, methods and procedures desirable. May also utilize office equipment, freezer, hand held tubing stripper, centrifuge, computer terminal. Knowledge of basic computer applications; such as Excel, Word is preferred or ability to obtain computer experience within six months. Data entry and/or light typing. Uses basic mathematics.
Ability to read complex regulations, remember details, and record data accurately in charts, records and DMS / Next Gen, calculate fees, compare vital signs, test results. Instrumentation used includes Vital Signs Monitor, weight scale, refractometer, hematocrit centrifuge, micro-tubes, and reagents, which all must be utilized very accurately. Some office equipment used, such as telephone, photocopy machine, computer and calculator.
Responsible for the care and safety of the donor during the plasmapheresis process and able to focus quickly on multiple tasks. In the performance of this job, duties include the observation of sterile technique, quality phlebotomy skills, obtaining accurate product volumes, corrective actions, trouble shooting machine error messages, treatment of donor reactions as they occur, health teaching, accurate & concurrent charting and record-keeping (paper or digital), and control of supplies used, plasma/serum extraction; labeling and grouping product units; weighing and recording plasma, and whole blood volumes; obtaining laboratory test samples as required; packing and segregation of final products; accurately monitoring and recording temperatures and any variances for freezers and refrigerators; and calibration and maintenance of all equipment used in processing products.
May require state certification as a phlebotomist (depending on state regulations).Able to read complex regulations and remember details. Able to focus quickly on many different tasks. Must be able to keep charts, logs, & electronic files in an extremely accurate fashion, recording information and data. Verbal ability to explain programs and answer customer questions. Ability to perform venipuncture. Equipment utilized during plasmapheresis or unit processing may include, automated pheresis equipment, hand held tubing stripper (WR Note: strippers not used during plasmapheresis-only in processing area), and hemostats.
Internal: Plasma Center staff, occasional contact with Biotest management staff in order to provide information.
External: Customers to provide information and persuade, and various regulatory inspectors to provide information.
Under indirect supervision.
Decisions made are almost always determined by specific instructions or existing policies and procedures.
Hazards: Exposure to various odors (chemical, body), noise from customer floor especially during peak times. Exposure to cold temperatures. Exposed to human source products and various chemicals (bleach, germicide).
Stressors: High volume and fast pace. Interruptions by customers or co-workers for assistance. Sometimes working short-staffed. Responsible for the welfare of customers and continuous monitoring of equipment and procedures.
Physical Demands: Physical. Standing and walking 90 - 100% of the time. Must be able to reach, grasp, twist and turn, with high level of manual dexterity. Must be able to see and speak with customers and observe equipment operation. Ability to kneel, crouch, and crawl when working with equipment, files, and cleaning procedures. Able to lift and carry 25 or more lbs. on occasions.
Before and after hours work will be required approximately 12 times per year to attend monthly staff meetings, or more if training, scheduling and paperwork needs to be attended to.
Learn more about Grifols
Req ID: 345347
Type: Regular Full-Time
Job Category: Nursing/Healthcare